NB: All this terms & conditions is applicable ONLY to United Arab Emirate orders within the 24hours of receiving the item. For other GCC countries, return and refund policy is not applicable.
Returns and Refunds:
1. Customers should be able to request a return or refund within a specified period.
2. The item being returned should be in its original condition and packaging.
3. Refunds may be issued in the original form of payment depending on the store’s policy. NB: Refund will be made after deduction of shipping fee and VAT
Exchanges: (Only for United Arab Emirate and Saudi Arabia within 24hours after receive the item)
1. Customers should have the option to exchange an item for a different size, color, or variant, subject to availability.
2. Exchanges typically require the item to be in its original condition and packaging, unless there is a defect or damage.
3. If the desired item for exchange is unavailable, the store may offer a refund or another item.
Exceptions and Conditions:
1. Stores may have specific exceptions or conditions for certain products, such as final sale items.
Process and Timeframe:
- The online store should outline the process for initiating a return or exchange, which may involve filling out a form on the website or contacting customer service.
- Once the returned item is received, the store will process the refund or exchange within a reasonable timeframe
NB: For any tabby or tamara bills cancellation there will be a cancellation fees